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webury.com Ltd Group's Trading Terms and Conditions
We are registered in England and Wales under Company No: 6179244 and have our registered office at 8 Drapers Lane, Leominster, Herefordshire HR6 8ND. Our main trading address is The Mill Office, Hatfield, Leominster, Herefordshire HR6 0SE.
Welcome to the webury.com website terms and conditions of use. Please read these carefully as they affect your rights and liabilities under the law and set out the terms under which webury.com makes items available to you via www.webury.com and its microsites.
We recommend you revisit these pages regularly to be kept informed of any changes to our terms and conditions, as we reserve the right to change and update from time to time.
webury.com is an independent family run business and has been retailing in excess of fifteen years and has been selling online since 1997. Based in the countryside and holding firm roots there, webury.com stands for an individual approach; treating customers as valued individuals, they are not a number but a name and are always treated with respect.
webury.com currently comprises several secure online retailers all of which focus around a quality product which cannot always be found on the typical high street - all of the products found in our smaller microsites can also be found in webury.com and this includes ranges from Driza-Bone, John Partridge, Bladen, Brook Taverner and many more.
We believe in all of our products and many of them have been tried and tested by us to ensure it will meet your requirements. It also gives us a better insight and understanding of what we're selling so we can pass that knowledge on to website visitors and customers.
We pride ourselves on customer service and if at any time you should have a query regarding any of webury.com's sites just call our helpline on 0800 0836418 or email firstname.lastname@example.org
We value your privacy and we will never pass your details to a third party - we only share your address, email and phone number with our carriers to ensure a prompt delivery.
|1. Use of this website|
Materials on this website are displayed solely for the purposes of promoting webury.com's range of products and services. All rights including copyrights are owned by webury.com Ltd.
webury.com cannot guarantee that your use of the website will not cause damage to your computer, it is your responsibility to ensure you have the right equipment to use our websites safely and to screen out anything that may damage or harm your computer.
As an online retailer our main method of communication is via email, therefore we would ask that you ensure your system is set up to receive our electronic communications appropriately.
We have placed links on our website to other sites you may like to visit at your discretion. We do not have any control over any third party sites and their content.
Unauthorised use of these websites may result in a damages claim and/or be a criminal offence.
1.1 Accuracy of content
We reserve the right to modify or withdraw temporarily or permanently this website or microsites (or any part thereof) with or without notice.
We make every effort to describe and show items as accurately as possible; despite this slight variations in items may occur. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
If by mistake we have underpriced an item we shall not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances we shall notify the correct price to you, so you can decide whether or not you wish to order the item at that price.
All prices shown are pounds sterling and inclusive of V.A.T. at the current rate.
If there is anything which you do not understand or if you wish to obtain further information please contact our customer services (Freephone: 0800 0836418 or email email@example.com).
|2. Making a Purchase|
Shopping within the webury.com group is easy:
2.1 Stock Availability
We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. At certain times some items may however be out of stock, and although we always try to get stock replenished, this is not always possible. In order to ensure an item is in stock we recommend phoning our customer services to check 0800 0836418. In some circumstances we may be out of stock at the time of dispatch and we will notify you accordingly
If you place an order and the item is out of stock we shall of course keep you informed.
2.2 Purchasing online
Upon entering the checkout you will be asked for the cardholder's name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.
You will then be passed to our payment service provider, where you will be required to enter your payment information. The webury.com group's payment service provider is "HSBC Secure ePayments". Please note you do not have to bank with HSBC to use this service. - you will notice your browser will now display https:// and a padlock symbol will be shown in the lower left hand corner indicating a secure area for your sensitive information.
We accept Visa, Mastercard, Maestro, Visa Debit and Amex.
2.3 Trouble placing an order online
We do have anti-fraud measures in place that may automatically fail any credit or debit card. If your transaction has failed, please try the following:
- Make sure there are no spaces in the credit card number
- Check you have entered the correct expiry date
- Ensure you have entered the 3 digit card security code from the back of your card (Amex users this is the four digit number on the front)
If you are still experiencing problems please call us and we can take the details and process the order manually.
It is possible we may have to contact you once you have completed your order online as we have secondary anti-fraud measures in place, which will flag up anything unusual with the payment details (e.g. incorrect postcode etc.) We appreciate whilst this can be frustrating it is paramount in reducing online fraud, thus benefiting both parties.
We shall contact you by email outlining the problem and requesting that you contact us so your order can be processed.
We shall always include your order number upon contacting you, so you know this is not a "phishing" email.
2.4 Purchasing by phone
We appreciate you may prefer to place an order by phone. Therefore, please contact us and we shall be happy to help - Freephone 0800 0836418. For ease and speed please have all your details to hand - product reference, delivery details, payment method etc.
Your order is an offer to buy from us, nothing we do or say will amount to any acceptance of that offer, until we actually dispatch an item to you, at which point a contract will be made between us. At any point until then we may decline to supply an item to you, upon which we shall contact you and advise you.
We shall take all reasonable care so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer, if a third party procures unauthorized access to any data you provide when contacting us.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- We are unable to obtain authorisation of your payment
- The identification of a pricing or description error
However we are not obliged to give a reason for declining an order.
Please note that all payments are handled by webury.com Ltd and webury.com Ltd will appear on any bank statements rather than the individual site that you purchased from. E.g order from Country Lovers Store, payment processed by webury.com
If for any other reason beyond our control we are unable to supply a particular item, we shall not be liable to you except to ensure that you are not charged for that item.
Under the Consumer Protection (Distance Selling) Regulations you have a statutory right to cancel your order and receive a full refund (delivery up to standard rate only)- except Special Orders as noted below . You may cancel your order up to and including the seventh day after receipt of the item(s)
If you wish to cancel your contract you should notify us in writing either by letter (Webury.com Ltd., The Mill Office, Hatfield, Leominster, Herefordshire HR6 0SE) or by email to firstname.lastname@example.org (Cancellations must be sent to this email address and not to any individual within the company). Items are returned at your cost.
If you wish to change your order prior to dispatch please contact Customer Services on Freephone 0800 0836418 or by email to email@example.com
Special Orders - we may be able to supply relevant/associated items which are not available to order on our web sites; in this instance if you then wish to cancel/return the item there will be a 20% handling charge, made to you.
We currently offer three UK mainland delivery options, please note the estimated delivery times
are providing the item is in stock. We endeavour to dispatch your order within 24hrs but please allow up to 28 days for delivery, unless advised otherwise
When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.
3.1 UK Standard Delivery £3.95 - up to 5 working days
UK Standard Delivery is free (to UK mainland addresses) on all orders over £35. This offer may be withdrawn at anytime and does not include premium delivery services or the exchange of items.
UK standard deliveries are typically charged at £3.95 however in special circumstances, delivery may be less - these products are clearly marked "Small Packet Postage Item £2" on the website. All standard deliveries are sent using Royal Mail or Interlink Express and may take up to 5 days.
Most standard deliveries will require a signature.
3.2 UK Mainland Carrier Delivery £5.00 - 1-3 days
In practice your delivery could arrive the next working day, but typically it is likely to arrive within 48 hrs (3 working days maximum). The package will be delivered with Interlink-Express Monday to Friday between 9am to 5pm (excl. bank holidays) and will require a signature. You will also automatically receive the one hour time window for delivery from Interlink-Express, full details below.
This service is only available for the U.K. mainland.
All carrier deliveries will require a signature unless we are requested to leave the parcel safe - in this instance as soon as the driver has left the parcel it becomes your responsibility and we are not liable for either damage or missing parcels.
3.3 UK Mainland Next Day Delivery £7.50
We use two methods of shipment for next day delivery depending on the item. The first is Royal Mail Special Delivery, which should be delivered before 1pm Monday-Friday (excluding Bank Holidays).
The second method is Interlink Express and delivery will take place between 8am and 6pm Monday to Friday (excluding Bank Holidays).
PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR NEXT DAY DELIVERY:
1. Orders must reach our office by 12 noon the preceding day. Orders received after 12 noon may still be eligible for next day delivery although this is not always possible.
2. Orders received between 12 noon on Thursdays and 12 noon on Fridays will be delivered on the following Monday. Orders received after 12 noon on Friday, or on Saturday or Sunday will be delivered on the following Tuesday.
3. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
4. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left.
5. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and webury.com will no longer be responsible.
6. Next day delivery is only available in mainland UK.
We cannot guarantee next day delivery however we will endeavour to reach this target and rarely experience any difficulties. In the event an item is not delivered we shall not be liable to refund the delivery charges.
3.4 UK Mainland Saturday Delivery £25.00
This service is available on orders placed Monday-Friday before 12 noon for delivery on the following Saturday. Your order will be delivered with either Royal Mail or Interlink Express between 9am-5pm and will require a signature.
PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR SATURDAY DELIVERY:
1. Orders must reach our office by 12 noon the preceding day. Orders received after 12 noon may still be eligible for next day delivery although this is not always possible.
2. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
3. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left. If it is not possible to do this the parcel will be returned to your local branch for collection by you. A second working day delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to webury.com.
4. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and webury.com will no longer be responsible.
5. Saturday delivery is only available in mainland UK.
3.5 Interlink Express "One Hour Delivery Window"
Any one of the above methods of shipment may be delivered with Interlink Express. Interlink Express have introduced a new "one hour delivery window" which works as follows:
- An email or text will be sent confirming the dispatch of your order and the due date for delivery
- On the day of dispatch a second email or text notification will be sent advising you of a one hour delivery window. This is normally accurate, however cannot be guaranteed, due to unusual circumstances.
- If the day of delivery is not convenient you can easily reply to the email or text to liaise with Interlink Express for an alternative delivery day which may be more convenient.
3.6 Applicable to all U.K. deliveries
If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left. If you do not want your parcel left with a neighbour please leave a signed note explaining where the delivery may be left - Interlink Express will take the note as authorisation and the delivery will be left where requested. This is done at your own risk. If it is not possible to do this, the parcel will be returned to your local branch for collection by you. A second delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to webury.com, where a subsequent redelivery will be chargeable to you.
3.7 International Deliveries*
International shipping costs are provided as an estimate only, In the majority of cases the price illustrated below is correct. However, due to some destinations and the weight of some goods, this may vary - in this instance we shall contact you with a quote prior to dispatch.
The prices quoted on our website include VAT at the current rate. If the order is being dispatched to a non-E.C. country then the VAT can be deducted, the checkout will automatically calculate the total according to the destination. Responsibility for local taxes and duties on orders sent VAT free, lie with you the customer.
The international shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout.
* We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items.
3.8 Short delivered/damaged goods
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.
3.9 Part orders
Should we be unable to fulfill all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.
Only one delivery charge is applicable for part orders - we shall only debit your card for items actually dispatched. If you would prefer to receive all items in one delivery please notify us at the time of placing your order. In exceptional circumstances there may be times when we are unable to fulfill your backorders i.e. if a supplier withdraws a product without prior notification. In this situation the goods already received are only eligible for a refund if unused and returned in a saleable condition as stated in our returns policy.
We cannot guarantee to fulfill backorders although we very rarely experience such problems.
3.10 Gift Wrapping Service £3.50
webury.com's chosen charity for the "Gift Wrapping Campaign" is The County Air Ambulance - we are rurally based with a passion for the countryside - and acutely aware of how vital this service is. As such, we are proud to support them, with your help.
If you would like your order gift-wrapped and a hand-written tag attached it is no problem.... simply select this option at the Checkout. webury.com donates £2.50 to The County Air Ambulance for each order
Please be advised; During the Christmas period we aim to achieve standard delivery within 5 days. However, if you have requested our charitable gift-wrapping service this may extend to 7-10 working days. We shall of course endeavour to deliver your goods as soon as possible.
All items in each order will be gift wrapped in one parcel. Alternatively if you would like items individually gift wrapped please contact customer services.
If you return the item(s) the cost of the gift wrapping service is non refundable.
We do not pre-screen messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift messages and we have the right to refuse to send gift messages. In this instance your item will be just gift wrapped.
We hope that any product that is purchased through the webury.com group will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.
- We do ask that all products are returned to us within 14 days of receipt, in a saleable condition.
- You are required to take reasonable care of items.
- All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily - please ensure they are kept and folded in a clean environment).
Please fill in the returns form and enclose it with your parcel - the returns form will have been attached to your invoice or dispatch note. If this has been mislaid a copy can be downloaded from here
We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.
We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.
Items to be exchanged will be subject to an additional delivery charge (£3.95, £5 or £7.50 depending on the level of service required).
Upon receipt of the goods we shall email you within 24hrs to advise you of this.
4.1 Faulty Items
Some but not all items are sold with a 12 months warranty, if you have any problems with your purchase we can offer help and assistance.
Please contact us prior to returning any faulty goods. We may ask you to initially provide images of the fault via email. In most instances it will be necessary for the goods to be returned to us for inspection, and in some cases we shall have to forward these onto the supplier. Please allow up to 28 days for an outcome, although we endeavour to do this as quickly as possible. If the goods are found to be faulty, the cost of the return postage will be refunded to you, and you will be offered a replacement or a refund. If a fault is thought to be caused by misuse or negligence or it occurs outside the warranty period, the item will be returned and a charge may be payable to us Please ensure all returned items are in a clean condition, we are unable to accept any soiled goods.
In no circumstances will a replacement item be sent out, until the goods have been received by us and inspected.
We are unable to offer a repair service for any of our products.
4.2 Promotion/Offers Return
If you received a free product or a promotional offer with your order, and this order then needs to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.
If you wish to keep the promotional item, and return only the purchased item, we would require payment to be made for the promotional item at the published RRP; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.
If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.
If you are at all unsure, please do not hesitate to contact us on 0800 083 6418
4.3 Returning for a Refund
Once we have received and inspected the returned item we shall then proceed with the refund. Refunds can only be made to the original card of purchase. If the card has expired we shall need to contact you to obtain the updated information.
If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.
Please allow up to 10 days for this to be shown on your statement.
4.4 Returning for an Exchange
For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to webury.com) for postage costs £3.95 standard delivery, £5 carrier delivery or £7.50 for next day delivery or we can contact you to gain card details, however if it is more convenient then please contact us on freephone 0800 0836418.
Once we have received and inspected the returned item we shall then proceed with the exchange.
|5. Limitation of Liability|
The liability of Webury.com and any of its microsites in contract (including negligence of breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall webury.com Ltd., or any of its microsites or employees be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.
|Reaching Us Reaching Us By Telephone: You can contact a member of our team between 8am and 6pm on Freephone 0800 0836418. After hours please leave a message and we shall return your call on the next working day.|
By Email: If you would like to ask a question or have any comments please email firstname.lastname@example.org. We aim to respond to all emails within 12 hours of receipt.
By Fax: You can fax us on 01568 760569.
By Post: Please address all postal correspondence to: webury.com, The Mill Office, Hatfield, Leominster, Herefordshire, HR6 0SE
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.