> Contact Us
> About webury.com
> Finding Products
> Shopping with a webury.com store
> Product Availability
> Payment Options
Webury.com is dedicated
to customer service and we aim to supply all of the information that you
require on the sites. However if there are any additional details you
would like, please do not hesitate to contact us:
By Telephone: You can contact a member of our team between 8am and 5.30pm
on Freephone 0800 0836418. After hours please leave a message and we shall
return your call on the next working day.
By Email: If you would like to ask a question or have any comments please
email info@webury.com. We aim to respond to all emails within 12 hours
of receipt.
By Fax: You can fax us on 01568 760569.
By Post: Please address all postal correspondence to: webury.com, The
Mill Office, Hatfield, Leominster, Herefordshire, HR6 0SE
webury.com is an independent family run business and has been retailing for fifteen years and has been selling online since 1997. Based in the countryside and holding firm roots there, webury.com stands for an individual approach; treating customers as valued commodities, they are not a number but a name and are always treated with respect.
webury.com currently comprises twelve secure online retailers all of which focus around a quality product which cannot always be found on the typical high street.
Webury.com prides itself on it's customer service if at any time you should have a query regarding any of webury.com’s sites just call our helpline on 0800 0836418 or email info@webury.com and a member of the team will be happy to help. Our offices are open between 8am and 5.30 pm and we aim to respond to every email within 12 hours
The easiest method to find a product within one of webury.com stores is to use the search facility on each site.
A search box is located in the top left hand corner of the vertical navigation bar.
You can also navigate your way around the site using the relevant store departments in the left hand navigation pane.
Alternatively contact a member of the team on Freephone 0800 083 6418
> Shopping with a webury.com Store
Shopping with webury.com couldn't be easier!
You can order safely online. Simply click the 'To Buy' button at the end of each product. This will add the product to our secure shopping basket. All credit card details are encrypted and sent to us from our secure server. These details are not retained once the transaction is complete.
Once the order has been received you will automatically receive an order confirmation. This email will detail the exact order that we have received. Within 24 hours of this email a second email will be sent to you confirming when the goods are due to be despatched.
If you do not wish
to use our shopping basket, an order form is available. To print the order
form click on the 'To Buy' button, from here you will have the option to
order online or to print the order form. The form can then be either faxed
or posted to us.
Alternatively you can telephone your order on FREEPHONE 0800 0836418.
If there are any problems with your order a member of our team will contact you by email or telephone.
> Product Availability
Unfortunately, we are currently unable to advise online as to whether an
item is in stock.
If you do wish to check the availability of any item then please FREEPHONE 0800 0836418 and a member of staff will be happy to help. In the event that an item is out of stock we will be able to advise you of when we are expecting a delivery or of a similar product that may be a suitable alternative. Alternatively you will be notified of a product stock status within 24 hours of placing an order in the second email confirmation.
We can accept the following payments:
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Before you submit an
order please double check that the payment details you have submitted are
correct e.g. expiry dates etc. The despatch of an order will be delayed if
these details are incorrect. In the event that payment details are
incorrect a member of staff will contact you by telephone.
Please note that we do not debit your account until the day that the goods
are despatched.
We can also accept
cheques and postal orders; these should be made payable to "webury.com".
Please print an order form and post it complete with payment to
webury.com
The Mill Office
Hatfield
Leominster
Herefordshire
HR6 0SE.
Please do not send cash.
Please note that all payments are handled by webury.com and “webury.com”
will appear on any bank statements rather than the individual site that
you purchased from. E.g order from Country Lovers Store, payment processed
by webury.com