Covid-19 Information For Our Customers
Second lockdown (5th November – 2nd December 2020)We are continuing to operate with a skeleton team in order to keep our staff safe and healthy, as well as our families, customers and the wider community. We have taken every step to allow us to do this safely and are continuously monitoring government guidelines. We have two staff bubbles, with some working remotely therefore it may take a little longer to get back to you but please rest assured we will always strive to deal with your enquiry as quickly and efficiently as we can.
What should I do if I'm not able to return my order due to closures and restrictions?
We appreciate that there may be difficulties in returning an order as easily as it would normally be. To support the current restrictions in place due to Covid-19, we have extended our returns window to 60 days.
Special Measures Implemented By Our Delivery PartnersDPD
DPD have improved the contact free delivery process to include photo capture for proof of delivery. Customers will not be asked to sign handheld units and drivers will take a photo of the parcel at the point of delivery.
Where people may be self-isolating and unwilling or unable to open their door to receive parcels, there's a range of delivery options for everyone including setting their delivery preferences on the DPD app or leaving a note on the front door instructing where to leave the parcel.
There are surcharges being added to international deliveries which we are continuously monitoring and we will be in contact should these affect your order.
For more information, please click here.
Royal Mail are minimising contact during delivery. Hand-held devices will not be handed to customers to capture signatures but instead the name of the person accepting the item will be logged. Additionally, any item that won’t fit through your letterbox will be placed at your door. Having knocked on your door, the delivery driver will step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
For more information please click here.
Thank YouWe would like to thank you for your ongoing support for our business. All we have ever tried to do is inspire people to head outside and make the most of the great outdoors. We hope now, more than ever that you are able to do this and enjoy your wet and muddy lockdown walks in comfort and style.