Covid-19 Information For Our Customers
We are continuing to operate our warehouse with a skeleton team in order to keep our staff safe and healthy, as well as our families, customers and the wider community. We have taken every step to allow us to do this safely and are continuously monitoring government guidelines.
In order to continue operating we have a very limited amount of customer service staff in the office; we have temporarily reduced our office hours to 10am until 3pm – if you are unable to reach us in these hours we may be on another call. Please leave a message and we will come back to you as soon as possible.
What should I do if I'm not able to return my order due to closures and restrictions?
We appreciate that there may be difficulties in returning an order as easily as it would normally be. To support the current restrictions in place due to Covid-19, we have extended our returns window to 60 days.
Special Measures Implemented By Our Delivery Partners
DPD have improved the contact free delivery process to include photo capture for proof of delivery. Customers will not be asked to sign handheld units and drivers will take a photo of the parcel at the point of delivery.
Where people may be self-isolating and unwilling or unable to open their door to receive parcels, there's a range of delivery options for everyone including setting their delivery preferences on the DPD app or leaving a note on the front door instructing where to leave the parcel.
There are surcharges being added to international deliveries which we are continuously monitoring and we will be in contact should these affect your order.
For more information, please click here.
Royal Mail are minimising contact during delivery. Hand-held devices will not be handed to customers to capture signatures but instead the name of the person accepting the item will be logged. Additionally, any item that won’t fit through your letterbox will be placed at your door. Having knocked on your door, the delivery driver will step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
For more information please click here.
We would like to thank you for your ongoing support for our business. All we have ever tried to do is inspire people to head outside and enjoy the great outdoors. While this is being limited for the time being, we will still be here to provide the inspiration you need for when this is all over.