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Free delivery on UK orders over £35
Christmas returns period extended to 17th January
Next day delivery order by 3.45pm
Free delivery on UK orders over £35
Christmas returns period extended to 17th January
Next day delivery order by 3.45pm

Returns Policy

We hope that any product which is purchased through the webury.com group will meet your expectations. However, if you would like to return any items we will be happy to refund or exchange the product.
We do ask all products are returned to us within 28 days of receipt, in a saleable condition.
You are required to take reasonable care of items.
All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily please ensure they are kept and folded in a clean environment).
All products must be packaged in a protective outer
Footwear must be wrapped or boxed as despatched. Any shoe or boot boxes defaced by parcel tape, stamps or returns addresses will not be accepted and will be returned to you.
Any free gifts which came with your order must also be returned.
Please fill in the returns form and enclose it with your parcel - the returns form will have been attached to your invoice or dispatch note.

Returns Address: webury.com Ltd, Returns Department, The Mill Office, Hatfield, Leominster, Herefordshire, HR6 0SE.

Christmas Returns Period

We appreciate that gifts are purchased a long time in advance of Christmas and because of this we offer an extended Christmas returns period.

The extended Christmas returns policy is applicable on all orders placed between Monday 14th October 2019 and Tuesday 31st December 2019.

All returned goods must be received by Friday 17th January 2020

All returns must be in their original condition with the labels attached and in the original packaging. Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee.

We expect you to have kept the original packaging (including the postal box/bag) together with all labels. All products must be packaged in a protective outer - footwear must be wrapped or boxed as despatched. Any shoe or boot boxes defaced by parcel tape, stamps or returns addresses will not be accepted and will be returned to you.

We do not offer a free returns service, however at the time of placing your order, you have the option to purchase a subsidised returns label for £2.00 (UK only). Simply attach this label to the outside of your parcel and take it to your Post Office and obtain a proof of posting; goods which are lost in transit without this remain your responsibility. Please note we will not reimburse postage costs if an alternative returns service is used. The cost of the returns label is non-refundable, however it can be used on this order or any future orders that you wish to return to us.
 
We regret we cannot have customers call and collect goods or return goods

If you suspect your item to be faulty please contact us prior to returning your item (Tel: 01568 760101 or email info@webury.com).

Returning for an Exchange

For security reasons we do not keep payment details once an order has been processed and dispatched. If the item you would like to exchange, is beneath the £50 free standard delivery within the UK mainland, a repeat postage charge is applicable; please either enclose a cheque (made payable to webury.com) for postage costs £3.95 standard delivery, £5 carrier delivery or £7.50 for next day delivery or we can contact you to gain card details, however if it is more convenient then please contact us on +44 1568 760101. Outside the UK mainland please contact us for a price.

Once we have received and inspected the returned item we shall then proceed with the exchange.

Returning for a Refund

Once we have received and inspected the returned item we shall then proceed with the refund. Refunds can only be made to the original card of purchase. If the card has expired we shall need to contact you to obtain the updated information.

If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.

Please allow up to 10 days for this to be shown on your statement.

Telephone 0800 083 6418
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