It was felt the Baleno sizing recommendations were coming up too small. For this reason Baleno have amended their sizes and during the transition stage some garments will be labelled differently to others. We recommend ordering the new recommended size as per the chart below; however, it is possible you could receive a garment labelled
EU 38 - Medium – Size 12
EU 38 - Medium – Size 10
Please note these garments will measure the same – the only difference is the labelling. We appreciate this is confusing and if you would like any further clarification please do not hesitate to contact a member of our team who will be happy to help (0800 083 6418).
|UK Sizes - new labelling
|UK Sizes - phased out labelling (incorrect UK size)
|Free Returns (UK only)
We hope that any product which is purchased through the webury.com group will meet your expectations. However, should you wish to return an item, we offer a free returns service (UK only) for refund or an exchange.
We operate a 28 day return & exchange policy, more information here
We do not offer a free returns service with sale items, (Our Free Returns service is NOT available on any sale purchases) the cost of the return is down to the customer. When returning any items, we recommend that you use a recorded delivery service with a suitable level of insurance.
All returns must be in their original condition with the labels attached and in the original packaging. Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee.
We expect you to have kept the original packaging (including the postal box/bag) together with all labels. All products must be packaged in a protective outer - footwear must be wrapped or boxed as despatched. Any shoe or boot boxes defaced by parcel tape, stamps or returns addresses will not be accepted and will be returned to you.